By registering and providing correct contact information, including an email address, you will receive:
You may have given an incorrect email address when you registered. You can check this by selecting Edit Profile from the menu on the right and verifying the information in the Email Address field. If you make a change, or even if you don't, click the Save Changes button. This will cause another confirmation email to be sent, which you should check your mailbox for.
If you use a web-based email service such as AOL, Hotmail or Yahoo, or any other email client, some emails may automatically be placed in folders other than 'Inbox' by automatic filters you may have in place - look in all your folders for emails from the online marketplace.
Mozilla Firefox 2 or later: Select Options from the Tools menu. Open the Privacy tab. Ensure that the 'Accept cookies from sites' field is checked.
Microsoft Internet Explorer 7 or later: Select Internet Options from the Tools menu. Choose the Security tab. Click on the Internet zone (shown as a globe). There are 5 levels of security that can be assigned to the internet zone: High, Medium, Medium-low, Low, and Custom. Medium is the default setting and is recommended. Next choose the Privacy tab and set the privacy setting to no higher than Medium-High.
All these search options are available on every page in the online marketplace site, and on the Search page.
You can visit the sponsoring business to view and learn more about the item.
No, bids are not accepted until bidding starts. However, you may pre-register to receive your User Name. You may also browse the items placed in the online marketplace and visit the sponsoring business to view and learn more about the items.
Yes, you can bid on as many items as you wish. Each item is sold separately from every other item, so you have the opportunity to win each item you bid on. You can track your bids by clicking the View Bid History button after logging in.
Some items are available more than once. For example, if you see an item listed with a quantity of 3, there are three of that item available in the online marketplace. When you place a bid, you can bid on just one of those items, or more than one, up to the quantity available. At the close of bidding, if you hold a high bid, the online marketplace will try to allocate as many items as you requested. For example, if there are 3 of an item available, and if the highest bidder requested only 1 of the item, and if you are the second highest bidder and requested 2 of the item, the highest bidder would receive one of the item and you would receive the remaining two. However, if you are the third highest bidder, and the first and second place bidders each requested 1 of the item, you would be offered only one of your two requested items.
With the Proxy Bidding system, once you place your Maximum Secret Bid, there is no need to place repeat bids on an item. The Bidder Trust Committee will place bids on your behalf to keep you in the lead, until your Maximum Secret Bid is reached. However, if you are outbid (another bidder places a higher Maximum Secret Bid) or you wish to increase your Maximum Secret Bid, you can place another bid on the item. You can track your bids by viewing your personal Bid History on an item.
No, once a bid is placed it cannot be changed or canceled. If you wish to increase your Maximum Secret Bid, you may place another, higher bid, which supercedes your original Maximum Secret Bid.
The online marketplace accepts your Maximum Secret Bid as a proxy bid, then places a bid on your behalf at the lowest amount required to make you the leading bidder. For example, if the current leading bid is $150 and you place a maximum Secret Bid of $200, the online marketplace system will place a bid of $160 on your behalf ($10 over the current leading bid).
All bids you place are proxy bids. By placing a Maximum Secret Bid, you tell the online marketplace the most you are willing to pay for the item on which you bid. The online marketplace then places real bids on your behalf, in competition with other bidders, to try to win the item for you at the lowest possible price.
The Minimum Bid is the minimum amount the auction system will accept on the item at the time of your bid. Placing a bid for the minimum amount required DOES NOT ensure you will be a winning bidder. You must both meet or beat the Reserve Price on the item, and you must remain a leading bidder at the close of bidding, in order to win this item.
Some items require you to provide your credit card number as an expression of interest on your part in the item. When this occurs, your credit card is authorized with a $1.00 transaction. This is not a charge, only an authorization. You will only be required to do this once in this marketplace. Your credit card information is not retained.
Throughout the online marketplace website, you will see "Leading Bidder:" and a User Name (e.g. "Leading Bidder: KRB310") next to items. If you see your personal User Name, you know you're in the lead. If not, and if the current Leading Bid is greater than your Maximum Secret Bid, you may want to consider placing another, higher Maximum Secret Bid, to still try to win that item.
The Bidder Trust Committee will email or phone you as soon as possible after bidding ends, if you hold a Winning Bid for any item in the online marketplace. You can also log in to the online marketplace website after the bidding ends and check if you are the winning bidder on any items - simply select the Bid Payment link in the menu to both check and pay online for items you've won.
For most items, you will pay online at this website, or by telephone, with your credit card. Your payment is to Sheridan Media, which is collecting the selling price on behalf of the business sponsoring the item. Your payment is due immediately after the close of the auction. As soon as your payment is complete, you will receive a certificate to redeem at the business which sponsored the item. For some items, such as automobiles and real estate, you will pay the vendor directly. Please read your winning bid email notice carefully for payment instructions.
By paying for your bid online with your credit card, you will immediately receive your Item Certificate, which you may redeem at the sponsoring business to collect the product or service.
No, you must pay for each item as a separate transaction in order to receive an Item Certificate for each item.
You can pay by credit card only.
You can pay by credit card over the telephone, or in-person. The phone number, address, and hours of operation are in your winner notification email.
The sponsor of this online marketplace or the item vendor may require that payment be made in person for some or all items, particularly automobiles and real estate, where additional information is required from you or where the item must be registered or licensed.
Taxes, if applicable to the item, are not included in your bid. Taxes will be calculated and collected at the time your bid payment is made, either online or directly to the item vendor. Taxes are calculated on your winning bid amount, or in the case of gift certificates, on the value of the item towards which you apply the gift certificate.
Yes. After your credit card payment is processed and verified online, you will be presented with a web page suitable for printing as a receipt.
You should take the Item Certificate issued online after your payment is processed to the sponsoring business indicated on the certificate to redeem for your item. Please wait at least one day after receiving your certificate to allow time for the vendor to be notified and authorized to release the item to you.
After receiving your Item Certificate, you may contact the sponsoring business for information about alternative collection options, such as a delivery service. Any costs incurred are your responsibility.
Yes, after the close of the auction you can log into the auction website and select the Bid Payment option, where you will see a list of winning articles, providing the option to reprint your receipt and certificate individually.
CityXpress Corp. is enrolled in Trustwave's TrustKeeper remote compliance program to validate compliance with the Payment Card Industry (PCI) Data Security Standard supported by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard International, Visa International and Visa USA. For more information, please click the logo below.
Your credit card information (name, card number, expiry date) is secured through encryption during transmission from your web browser to the auction bid payment website and server, and no credit card information is transmitted back to your web browser. Your credit card information is processed online through NetworkSolutions and is also secured through encryption during transmission to NetworkSolutions. Once your payment has been processed (in real-time), your credit card information is not stored in the auction bid payment system.
You can verify that security is in operation by clicking on the NetworkSolutions Secure Site Seal on the payment pages, or by using the following procedures:
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