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Ensure delivery of the daily email


Find your web-based email subscriber below, and follow the step-by-step instructions on how to add mail@swarmjam.com to your address book.
If your email provider is not listed below, please contact them directly.


TELUS Webmail® Users:
If you are concerned that legitimate email (mail@swarmjam.com) may be incorrectly identified as spam and deleted, TELUS recommends that you use the tag option. This option is provided to all TELUS customers by default and will not delete any email.
  1. Open and log into TELUS Webmail.
  2. Select the email(s) you would like to report.
  3. Click on the Not Spam button above the email(s).
  4. The message will be automatically reported as Not Spam.
If you encounter any problems, Chat Live with a TELUS Agent.



Shaw Mail® Users:
  1. Open your Shaw webmail account.
  2. Log in to your account.
  3. Click on "Settings" - Select "Spam Filter"
  4. You have two of the following options (unfortunately Shaw email does not have the option of whitelisting individual email address):
    • Disable Junk Email Filtering - Email messages will be delivered to your address unfiltered.
    • Tag Suspecting Junk Email - The subject line of suspected Junk Email messages will begin with "[Shaw Suspected Junk Email]".
If you encounter any problems, contact http://www.shaw.ca/Support.



Bell Mail® Users:
To avoid blocking emails from your contacts, set up a safe list. Here's how:
  1. Log into Bell Mail at bell.ca/bellmail.
  2. Click the Options | More options.
  3. Click Safe and blocked senders.
  4. Click Safe senders.
  5. Enter your contacts' email address and click 'Add>>'.
If you encounter any problems, contact Bell Support.



Yahoo® Users:
  1. Click CONTACTS in the top-left corner of your Yahoo! Mail page.
  2. Click New Contact.
  3. Enter "SwarmJam/CityXpress" as First Name.
  4. Enter mail@swarmjam.com as Email address.
  5. Click Save.
If you encounter any problems, contact Yahoo Support.



Window Live Hotmail® Users:
  1. Click Options--> More options. This is located at the top right part of your screen (below your name).
  2. Click "Safe and blocked sender" under "Preventing Junk e-mail".
  3. Click "Safe senders".
  4. Enter mail@swarmjam.com
  5. Click "Add to list".
If you encounter any problems, Window Live Hotmail Support



Google Mail® Users:
  1. Click Gmail in the top-left corner of your Gmail page, then choose Contacts.
  2. Click the New Contact button.
  3. Enter SwarmJam/CityXpress as name.
  4. Enter mail@swarmjam.com as Email address.
  5. Any information you add will save automatically.
If you encounter any problems, Google Support.



Microsoft Outlook 2003® and 2007® Users:
  1. On the Tools menu, click Options to open the Options dialog box.
  2. On the Preferences tab, under E-mail, click Junk E-mail to open the Junk E-mail Options dialog box.
  3. Click the Safe Senders tab.
  4. Click Add.
  5. In the Enter an e-mail address or Internet domain name to be added to the list box, enter mail@swarmjam.com.
  6. Click OK.
If you encounter any problems, contact Outlook Support.



Microsoft Outlook 2010® Users:
  1. On the Home tab, in the Delete group, choose Junk and Junk E-mail Options.
  2. On the Safe Senders tab, choose Add.
  3. Enter mail@swarmjam.com.
  4. Click OK.
If you encounter any problems, contact Outlook Support.


Apple Mail® Users:
  1. Open Address Book from the Launchpad, Dock, or from the Applications folder.
  2. Click the Add (+) button below the contacts list to create a new contact card.
  3. Enter SwarmJam/CityXpress as name.
  4. Enter mail@swarmjam.com as Email address.
  5. Choose Save from the File menu.
If you encounter any problems, contact Apple Mail Support.